Política de reembolso

REFUND & RETURN POLICY

Effective Date: April 14, 2026

At luxpenda ("we", "our", "us"), we strive to ensure that you are fully satisfied with your purchase from luxpenda.com.

1. RIGHT OF WITHDRAWAL (EU CUSTOMERS)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days from the date you receive your order.

To exercise this right, contact:
luxpenda@gmail.com

You then have 14 additional days to return the product.

2. RETURN ELIGIBILITY

- Item must be unused and in original condition
- Original packaging required
- Proof of purchase required

3. NON-RETURNABLE ITEMS

- Personalized/custom products
- Used or damaged items
- Hygiene-sensitive items (if opened)
- Digital products

4. RETURN PROCESS

1. Contact us at luxpenda@gmail.com
2. Wait for instructions
3. Ship the item

5. RETURN SHIPPING COSTS

Customer is responsible unless item is defective.

6. REFUNDS

Refunds are processed within 5–14 business days after inspection.

7. DAMAGED OR INCORRECT ITEMS

Report within 48 hours with photos.

8. CONTACT

luxpenda
luxpenda.com
luxpenda@gmail.com